Refund policy
Return & Refund Policy
Last Updated: 15/05/2026
Thank you for shopping with Hypertonic. We are committed to delivering high-quality products and a premium customer experience. If there is an issue with your order, we are here to help.
This policy outlines how returns, refunds, and exchanges are handled.
Return Window
You have 30 days from the date of delivery to request a return.
After 30 days, we are unable to accept returns or issue refunds.
Eligibility for Returns
To be eligible for a return, items must meet all of the following conditions:
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Unworn, unused, and in original condition
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All original tags and packaging included
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Not marked as final sale or non-returnable
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Free from damage, washing, or alterations
We reserve the right to refuse or decline any return that does not meet these conditions.
Return Approval Required
All return requests must be approved by our team before being sent back.
Returns sent without prior approval may be refused and not processed.
We reserve the right to inspect all returned items before issuing any refund.
How to Request a Return
To initiate a return, contact us using the form:
Please include:
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Your order number
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Reason for return
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Photos of the item (if requested)
Return Shipping
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Customers are responsible for return shipping costs unless stated otherwise
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If a prepaid label is provided, this will be confirmed upon approval
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We strongly recommend tracked shipping, as we are not responsible for lost return parcels
Refunds
Once your return is received and inspected:
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You will be notified of approval or rejection
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Approved refunds are processed within 7–10 business days
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Refunds are issued to the original payment method only
Please note that processing times may vary depending on your bank or payment provider.
Exchanges
We do not offer direct exchanges.
If you need a different size or colour, please:
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Return the original item (if eligible)
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Place a new order separately
This ensures faster processing and stock availability.
Store Credit Option
If you choose store credit instead of a refund, we may offer an additional bonus credit (e.g. +10%) as a goodwill incentive.
Store credit:
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Is non-transferable
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Cannot be redeemed for cash
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May be subject to usage conditions
Fraud Prevention & Chargebacks
All orders are fully tracked and delivery confirmation is considered proof of fulfilment.
We encourage customers to contact us directly before opening any payment dispute or chargeback, as most issues can be resolved quickly through our support team.
Chargebacks raised without prior contact may be disputed using all available order, shipping, and communication records.
Customer Agreement
By placing an order with Hypertonic, you agree to:
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This Return & Refund Policy
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Contact us directly before initiating disputes
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Not misuse or abuse the returns process
Customer Support
If you need assistance, please contact: